If you have any questions or would like to find out more information about shopping on The Independent Shop, please use the links below to jump to the appropriate section.

 How to Order
 Privacy Policy
 Terms and Conditions
 Contact Us
 Supplier Details

How to Order

Finding items
If you know exactly what you would like to buy, the simplest way to find it is to type its name into the search box (found in the top left of every page of our site).

If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "clock" or "table".

Alternatively, you can make your way around the site using the various links until you find what you are looking for, or simply browse until something catches your eye.

To find out more about a product, click on the image of the product or on the "More Info" button. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket, and sometimes links to other related products. You can also enlarge the image by clicking on "View larger image".

Adding items to your Basket
When you click on "Add to Basket", the item is added to your Basket (found at the top right-hand corner of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.

  • Simply click on "View Basket" to view the contents of your basket - "View Basket" is at the top right of your screen.
  • You can change the quantity of any item by entering the new quantity and clicking on "Update".
  • To remove an item, you can either click "Remove" or change the quantity to 0 and click "Update". Always remember to click "Update" after changing a quantity.

When you're ready to buy, click "Proceed to checkout" to begin filling out the order form.

Completing the order form

  • On the first page, fill out your name, email and address details. Remember that all fields with a red asterisk are mandatory.
  • You only need to fill in your house number and postcode. To save you time, we complete the rest of your address from these details and you will have the opportunity to check and amend them on the following page. Select the "Remember Me" option to save you having to enter these details when you return to our site. This service relies on a cookie being placed on your computer. If you clear your cookies, then you will have to re-enter your address details next time you order.
  • When you're ready, click "Continue".
  • On the next page of the checkout, ensure that the address details shown are correct.
  • The 'Contact' address must be the same as the address the credit card bill is sent to.
  • If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate "Change the Address" button, fill out the form, and click submit.
  • Select "Continue" when you are happy with the order details shown.

The next and final page of the checkout is where you fill in your payment information. We accept the following credit cards:
MasterCard, Visa, Switch and Delta cards
Fill out your payment details and click "Complete Order" to complete your order.

You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date. Print out a copy of this as your receipt.

Once your payment has been processed you will be sent an email acknowledging confirmation of your order.

If you require any further information during office hours (weekdays from 9.30 am to 5.30 pm), please call The Independent on 020 3615 2270 or email us at shop@independent.co.uk.

Product Specifications
Every care has been taken to ensure that all product descriptions and specifications are correct. Colour reproduction is a good representation, however due to variances in monitor resolutions etc, a slight variance from the actual products can occur.

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Where do you deliver?
We currently deliver anywhere on the UK mainland.

What happens after I place my order?
You will receive an email from the supplier of your goods. You will receive one email per supplier (for example if you order 2 products from one supplier and 1 product from another supplier, you will receive 2 emails).

Will all the goods I order arrive at the same time?
Your goods may arrive at different times due to being despatched under seperate cover. Check the printout of your order confirmation or your confirmation email to determine the supplier of your goods and when those goods will be delivered.

When will my order arrive?
The delivery details of your goods will be outlined in your confirmation email and vary by supplier. However, all goods will be delivered no later than 28 days.

Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.

Is your site secure?
Yes, our site is completely secure. To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.

If I pay by credit or debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the product. You will see "Independent Shop Order - [name of your supplier]" on your credit card statement.

How do I return my goods?
You can return your goods to the supplier for a refund as long as the goods are unused and unworn and are not perishable or personalised. It is not possible to return plants. Each supplier has a different returns policy that is outlined in your confirmation email and in the pack when you receive your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods.

What if I want a refund on my plants?
If you are unhappy with any plants you receive please contact the supplier of those plants. The details of the supplier will be on your confirmation email and the printout from your order confirmation.

What do I do if my goods are damaged or faulty?
You should contact the supplier of your goods in the first instance. Their contact details are found on your confirmation email. During office hours (weekdays from 9.30 a.m to 5.30 p.m.) you can also contact The Independent at shop@independent.co.uk or call 020 3615 2270.

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Privacy Policy

Independent Print Limited ("we", "us" or "our" for short), is registered to collect and process personal data under the Data Protection Act 1998 (the "Act" for short). Independent Print Limited is the data controller of your personal information for the purposes of the Act. If you want to know what personal information we hold about you, please write to us at:

Data Protection Officer
2 Derry Street
W8 5HF

We respect and safeguard the privacy of our users. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or other contact details) and how you can limit our use of this. Please read this Privacy Policy carefully which should be read together with our website terms and conditions.

Use of your information
Information supplied by you to www.independentoffers.co.uk (our "website" for short) is stored on our secure server. The secure server encrypts all of your personal information to ensure that the information you give us is protected against unauthorised access.

We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information from unauthorised access or use by using Secure Sockets Layer 128-bit encryption verified through Thawte. When you use our website to purchase products we will ask you for your email address and other personal information. We gather information about you to provide you with the products you have purchased and to contact you on any matter relating to the products available from us in general.

We, together with our group of companies, from time to time (Independent Print Limited) may collect and process the following information about you:

  • information that you provide by filling in forms on our website;
  • information about your computer including where available your IP address (the address that can identify your computer on the Internet), operating system and Internet browser type;
  • details of your visits to our website and the pages and resources that you access.

Any personal information sent to our website by electronic mail, mobile phone or otherwise, will be used by Independent Print Limited in accordance with this Privacy Policy, any consents granted by you at the time of your order or subsequently and in accordance with the Act.

Independent Print Limited may use your personal information to:

  • provide you with information about special features on our website or any of our special offers, services, products or information or those of third parties which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to customerservices@independent.co.uk;
  • ensure materials on our website are presented in the most effective manner for you and your computer.

Disclosing your information
Independent Print Limited may disclose your personal information if required to do so by law or in good-faith believe such action is necessary to comply with the law. Independent Print Limited will not sell your personal information to third parties without your consent except in the following instances:

  • unless required by applicable law or if Independent Print Limited is ordered to do so by a court or other similar body;
  • as Independent Print Limited may think necessary to protect its legal rights, a registered user or third party, or to prevent personal injury; and/or
  • where Independent Print Limited is approached by a potential buyer of its business and/or assets or in relation to any joint venture or other business arrangement and in such circumstances Independent Print Limited will be able to pass on your personal information to its advisors and any prospective buyer, as well as to any other relevant parties.

We may also use this information to improve the website and our service and to monitor website usage.

We may wish to collect further information from you in the near future. However, we will inform you of this and you will be able to refuse to do so.

Accessing and updating your personal information
You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please write to Data Protection Officer, 2 Derry Street, London, W8 5HF. There may be an administrative charge for providing a copy of this information.

How do I change my personal details?
We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. Please do this by emailing customerservices@independent.co.uk.

Where we store your personal information
The personal information that we collect from you may be sent and stored outside the European Economic Area ("EEA"). By registering on our website or sending us your personal information by other means, you are indicating your consent for your personal information to be sent and stored outside the EEA.

What does providing us with this information mean?
By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy.

If you don't feel we're adhering to this Privacy Policy, what should you do?
If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at customerservices@independent.co.uk and we will make any efforts we can to determine and solve the problem promptly.

What are cookies?
We use cookies to identify you when you visit this website, in the course of the ordering process, to keep track of your browsing patterns and to build up a profile of how you and other users use our website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on www.cookiecentral.com.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of our website including preventing you from ordering products available on our website and/or delay or affect the way in which our website operates.

Privacy Policy last updated 26th June 2006.

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The Independent Shop Terms and Conditions

1. Introduction

These terms and conditions apply to any order for goods or services (“Products”) you make through The Independent Shop online or through the print editions of The Independent and Independent on Sunday (together “The Independent Shop”). By using The Independent Shop you agree to them.

2. Age and residence

You must be at least 18 years old and resident in Great Britain (UK mainland) to place an order through The Independent Shop. Orders from people outside Great Britain will not be accepted. By placing an order you warrant that you are over the age of 18.

3. Privacy

All information from your use of The Independent Shop will be collected and used by us in accordance with our privacy policy. When you place an order through The Independent Shop the information you submit will be shared with the Supplier and our service providers so that your order can be processed by the Supplier.

4. Contacting us about The Independent Shop

Independent Print Limited owns and operates The Independent Shop. You can contact us about The Independent Shop on weekdays between 9.30 a.m. and 5.30 p.m by telephone on 020 3615 2270 or by e-mail addressed to shop@independent.co.uk. We will do our best to help you to access The Independent Shop online however we do not guarantee the availability of the site, or any part of it.

5. Your contract with Supplier

5.1 At the Independent Shop you can find Products offered for sale by selected suppliers listed below (“Suppliers”). We provide a place where you can make an offer to buy a Product from a Supplier and if the Supplier accepts your order a contract is created between you and the Supplier, rather than with us. The Supplier is under no obligation to accept your order and there is no contract for the sale of a Product unless and until you receive confirmation that the Supplier has accepted your order (the “Confirmation”).

5.2 Your order is subject to any other terms and conditions notified to you by the Supplier.

5.3 Since we are not involved in your transaction with the Supplier we cannot give any guarantees about the Products you buy. Any complaint or claim you may have about a Product ordered through The Independent Shop is between you and the Supplier. You agree that we are not liable for any goods you order or for any act or omission of any Supplier.

6. Prices and Payment

6.1 Product prices will be as quoted by The Independent Shop except in the case of an obvious error notified to you. Unless otherwise indicated, prices include VAT and delivery costs to Great Britain (UK mainland).

6.2 Prices may be changed at any time, but such changes will not affect an order in respect of which you have received Confirmation.

6.3 Payment for orders made through The Independent Shop online must be by credit or debit card.

6.4 Except in the case of plants, the Supplier will not take payment by credit or debit card for a Product until it has been despatched to you. This does not apply to cheques.

7. Fulfilment and delivery

7.1 Your order will be fulfilled by the Supplier and details of delivery will be set out in the “the Confirmation”. Please note that if you order several Products at the same time they may be delivered separately.

7.2 Suppliers will deliver products within 28 (twenty-eight) days of Confirmation. If a Supplier is unable to deliver a Product within this timescale or cannot deliver for any reason it will notify you as soon as possible.

7.3 Your contract is with the Supplier and you must contact the Supplier for information about delivery of the Products.

8 Cancellation, Return and Refund Policy

8.1 Except in the case of plants and perishable or personalised Products you have the right to return a Product to a Supplier within fourteen (14) calendar days of delivery of the Product provided that:

8.1.1 In the case of electronic goods, CDs, DVDs and computer software the Products have not been opened and are returned in the original wrapping;

8.1.2 The Product is not in any way damaged, has not been used and in the case of shoes or clothing has not been worn;

8.1.3 You are responsible for the costs involved in returning the Product.

8.2 In the case of faulty Products, suppliers will refund the price of the Product together with the cost incurred by you to return it by post. You are required to contact the Supplier before returning a faulty product.

8.3 The Supplier will refund the price of Products returned under clause 8.1 and 8.2 above by crediting your credit or debit card within fourteen (14) calendar days of receipt of the returned Product.

8.4 We suggest that you use a recorded delivery service to return Products to the Supplier.

8.5 Your statutory rights are unaffected by this cancellation, returns and refund policy.
9. Limitation of Liability and Disclaimer

9.1 While we try to ensure that descriptions of Products are accurate and the Products themselves are of a good standard, we cannot promise or give any undertaking that they will be of satisfactory quality or in the case of services that they will be provided with reasonable skill and care. Any such warranties are DISCLAIMED BY US ABSOLUTELY. This DISCLAIMER does not affect your statutory rights against the Supplier.

9.2 Nothing in these terms and conditions excludes or limits our or the Supplier’s liability for fraudulent misrepresentation, or for death or personal injury.

9.3 Neither we nor the Supplier accept liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.

9.4 No representation is made and no warranty is given by us or the Supplier that The Independent Shop online or any Products offered for sale on The Independent Shop online are free from viruses and will cause no harm to computers or other electronic devices and to the fullest extent allowed by law we and the Supplier exclude liability for such loss or damage.

9.5 We accept no liability for any error, omission or inaccuracy in content submitted to The Independent Shop by or on behalf of Suppliers promoting their Products.

10. Security

The Independent shop online is powered by AMO, which uses Secure Socket Layer (SSL) technology; the personal information you submit, such as your credit card details, is encrypted when it is collected on The Independent Shop web pages.

11. Access to and availability of The Independent Shop online

11.1 We accept no liability for failure of, or interruption to, or delay or disruption of The Independent Shop online.

11.2 We reserve the right to suspend or discontinue The Independent shop online or any Product at any time for any reason.

11.3 We reserve the right to terminate or suspend your access to The Independent Shop.

12. Amendments

12.1 We may amend these terms and conditions from time to time by posting revised terms and conditions on The Independent Shop web site, which shall apply to all orders placed after such date.

12.2 These terms and conditions were last amended on 7 October 2011

13. Interpretation

In these terms and conditions:

13.1 headings are for convenience only;

13.2 the use of the singular includes the plural and vice versa.

14. Applicable law and jurisdiction

These terms and conditions are governed by English Law and any dispute arising from them shall be subject to the exclusive jurisdiction of the English Courts.

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Contact Us

If you have any questions or queries please contact us during office hours (weekdays from 9.30 a.m to 5.30 p.m), providing your name, address, including postcode, and information as to the item ordered, either by

Phone: 020 3615 2270

Or by
Email: shop@independent.co.uk

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Our Suppliers

The Independent Shop products are sold and supplied by:

BVG Group Ltd
PO Box 87
Tel: 0871 911 7017 (Calls cost 13p per minute plus your phone company's access charge)
E-mail: customerservice@bvg-group.co.uk

Lyncroft Marketing Services Ltd
Moat Cottage
Weir Lane
HP22 4EP
Tel: 01296 641 881
E-mail: enquiries@lyncroftmarketing.com

Montgomery Outdoor Ltd
163 Parker Drive
Tel: 0116 2344612
E-mail: sue.isaacs@montgomeryoutdoor.com

Powertraveller Ltd
Unit 8 Delta Park
Wilsom Road
GU34 2RQ
Tel: +44 (0) 1420 542980
Fax: +44(0) 1420 543585
Email: vicki@powertraveller.com

Van Meuwen
PO Box 99
CO10 2SN

Van Meuwen Customer Services
c/o Customer Handling Agent
Admail ADM3952
PE11 1ZZ
Tel: 0844 557 2635 (Calls cost 7p per minute plus your telephone provider's access charge)
E-mail: care@vmplants.com

YouGarden Limited
PO Box 637
Wetherby Road
YO26 0DQ
Tel: 0844 6569 569 (Calls cost 5p per minute plus your network provider's access charge)
E-mail: CS@YouGarden.com

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